Every seafarer has the right to lodge a complaint or grievance against Arriva Shipping Polska or the shipowner.
The manager should be informed of a complaint or grievance as soon as it arises. Each complaint should include a detailed description together with any claims and expectations of the seafarer. The legal responsibility of Arriva Shipping Polska begins when the seafarer signs the agreement with the shipowner.
How to lodge a complaint
- in writing, in the complaints and grievances book at our office in Gdańsk,
- by post to: Arriva Shipping Polska, ul. Piwna 1/2, 80-831 Gdańsk, Poland,
- by e-mail to: office@arrivashipping.eu.
Deadlines
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We confirm receipt of a complaint or grievance within 5 working days. The confirmation states the exact date of our response and uses the method of communication chosen by the seafarer.
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The investigation of a complaint concerning Arriva Shipping Polska takes no longer than 15 working days from the day receipt of the complaint is confirmed.
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The investigation of a complaint concerning the shipowner takes 30 working days from the day receipt of the complaint is confirmed.
If a complaint is resolved in a way unsatisfactory to the seafarer, we present alternative further proceedings so the seafarer can pursue their claims.
Important addresses
If a complaint or grievance is not resolved within 30 days, the seafarer may contact: